utink blog

Vimtag’s S1 Cloud Storage Box app is the most bug ridden software I’ve ever come across. What makes it worse is that their responses (that's if they respond) leaves a lot to be desired.
I puchased the VimBox in Dec 2018.
I'm running the Vimtag app on a desktop pc with Windows 10 Pro system.
The app version is v5.1.8.1808161551.

Vimtag are a high-tech company, VimtagTechnology Co. Ltd, based in Chinese Silicon Valley, Shenzhen. They provide smart space products and services based on video surveillance equipment to mass global users.

Following are some of the issues I have found…

1. Overnight recordings set to 30min intervals, intermittently becomes erratic and records at less than 1min intervals (fig1) that leaves stacks of recordings to scan through at a time (the most annoying). Note that once recorded changing the filter times does not alter the recordings duration.
2. When deleting individual recordings they actually do delete when on the page but when returning to the page they somehow re-appear? The only way to delete the recordings is to format the disc which removes all of the recordings.
3. Sometimes when viewing a recording the picture suddenly goes to black and can no longer be viewed. Have to power down power up to restore.
4. The app's Feedback 'Submit' button does nothing? After painstakingly filling out the Feedback form then pressing Submit - nothing?
5. Watching a recording then press pause the picture shows a grayed out picture of the beginning of the recording - press play starts at the  beginning of the recording not at where it was paused?

figure 1    Set to 30mins actual recording intervals are at 1min or less.

So what can I say? It seems that Vimtag do not test their software properly because these issues are to me the most basic of functions for a recordings management operation.  And the worst part is that they don't seem to care when these issues are pointed out to them?
The actual recordings are of good quality so it's a shame the management of them is so off.

As such I would not recommend this product to anyone until Vimtag see the light and have these problems fixed.